Data Privacy & Confidentiality Policy

1. Introduction

CADVision Systems respects the privacy of our customers, prospective customers, business partners, training participants, event attendees, job applicants, website visitors and other individuals who interact with us.

This Privacy and Confidentiality Policy explains how CADVision Systems collects, uses, discloses, processes, stores and protects personal data and confidential business information.

This Policy applies to CADVision Systems’ operations in Malaysia and Singapore, including CADVision Systems Sdn. Bhd., CADVision Systems Pte. Ltd. and their related companies, branches and business units, collectively referred to as “CADVision Systems”, “CVS”, “we”, “us” or “our”.

This Policy applies to information collected through:

• Our website and online forms;
• Sales enquiries, quotation and demonstration requests;
• Software trials, licensing and subscription services;
• Technical support, implementation and consulting services;
• Training, certification and educational programmes;
• Seminars, workshops, webinars and industry events;
• Customer visits and business meetings;
• Recruitment and employment applications;
• Email, telephone, messaging platforms and social media;
• Contracts, purchase orders, invoices and other business transactions; and
• Other interactions with CADVision Systems.
  
  

We process personal data in accordance with applicable data protection laws, including the Personal Data Protection Act 2010 of Malaysia, the Personal Data Protection Act 2012 of Singapore and other applicable regulations, guidelines and legal requirements.

2. Personal Data We May Collect

The personal data we collect depends on how you interact with CADVision Systems.

2.1. Identification and contact information

This may include:

• Name;
• Job title and department;
• Company or organization name;
• Business address;
• Email address;
• Telephone or mobile number;
• Country and preferred office location;
• Other contact information provided by you.
  
  

2.2. Sales and customer information

When you request a quotation, product demonstration, software trial or consultation, we may collect:

• Products, technologies or solutions in which you are interested;
• Business and engineering requirements;
• Industry and company information;
• Records of quotations, proposals, purchase orders and contracts;
• Software licence, serial number, entitlement and subscription information;
• Renewal dates and support-service information.
  
  

2.3. Technical support and project information

When we provide technical support, software implementation, consulting, integration or other professional services, we may collect or receive:

• Support ticket details;
• Software license and installation information;
• Device, operating system and hardware information;
• Error messages, diagnostic logs and system reports;
• Screenshots, screen recordings or remote-support session information;
• Configuration and deployment information;
• Technical drawings, models or sample files;
• Contact details of authorized customer representatives.
  
  

We request that customers do not provide personal data, confidential information or proprietary engineering files that are not necessary for us to perform the requested service.

2.4. Training, certification and event information

When you register for training, certification, webinars, seminars, workshops or events, we may collect:

• Participant name and contact details;
• Company or educational institution;
• Job title, course or field of study;
• Training and attendance records;
• Feedback, surveys and course evaluations.
  
  

2.5. Website and usage information

When you visit our website, we may automatically collect:

• Internet Protocol address;
• Browser type and version;
• Cookie identifiers and similar technical information.

3. How We Use Personal Data

CADVision Systems may use personal data for the following purposes:

3.1. Sales and business development

• Responding to enquiries;
• Understanding business and engineering requirements;
• Preparing quotations, proposals and demonstrations;
• Arranging software trials and product evaluations;
• Following up on business opportunities;
• Managing customer relationships;
• Recommending relevant products, services and solutions.
  
  

3.2. Licensing and order fulfilment

• Processing software orders and subscriptions;
• Registering and activating licenses;
• Managing software entitlements;
• Coordinating with software principals, distributors and platform providers;
• Managing renewals and subscription services;
• Providing product updates and service notifications.
  
  

3.3. Technical support and professional services

• Providing technical support and troubleshooting;
• Conducting remote or on-site assistance;
• Performing implementation, migration and integration services;
• Delivering consulting and engineering services;
• Managing projects and service deliverables;
• Escalating technical cases to technology principals where necessary;
• Maintaining service and support records; and
• Improving the quality and effectiveness of our technical services.
  
  

3.4. Training, certification and events

• Processing registrations;
• Confirming attendance and providing event information;
• Delivering training and certification programmes;
• Issuing certificates and maintaining training records;
• Gathering participant feedback.
  
  

3.5. Marketing communications

Subject to applicable law and your communication preferences, we may use your contact information to send:

• Product and technology updates;
• Training and event invitations;
• Subscription and renewal information;
• Technical resources and educational content;
• Promotions and special offers;
• Industry news and case studies.
  
  

You may unsubscribe from marketing communications at any time by using the unsubscribe function in the communication or contacting us.

3.6. Security, compliance and business protection

• Protecting our systems, website, offices and business operations;
• Preventing fraud, misuse and cybersecurity incidents;
• Investigating complaints or suspected misconduct;
• Establishing, exercising or defending legal claims;
• Enforcing contracts and company policies;
• Responding to lawful requests from authorities; and
• Meeting statutory and regulatory obligations.

4. Confidential Business and Technical Information

In providing software, support, training, implementation, consulting and integration services, CADVision Systems may receive confidential business or technical information belonging to customers and partners.

Such information may include:

• Product designs and engineering models;
• Drawings and manufacturing information;
• Technical specifications;
• System architecture and configuration;
• Business processes and workflows;
• Commercial information;
• Project documentation;
• Software deployment information; and
• Other proprietary materials.
  
  

CADVision Systems will use such information only for the relevant business, support or project purpose and in accordance with applicable contracts, confidentiality agreements and internal security procedures.

Access will be limited to employees, technology principals or service providers who require the information to perform their responsibilities.

Where escalation to a software principal or technology partner is required, we will disclose only the information reasonably necessary to resolve the matter and will apply appropriate confidentiality and security safeguards.

This section does not replace any confidentiality or non-disclosure agreement entered into between CADVision Systems and a customer, supplier or business partner. Where an agreement provides a higher level of protection, the terms of that agreement will apply.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions;
• Maintain website security;
• Remember preferences;
• Measure website traffic and performance;
• Improve website content and user experience;
• Evaluate marketing and campaign effectiveness.
  
  

Cookies may include:

• Essential cookies, which are required for the website to operate;
• Preference cookies, which remember selected settings;
• Marketing cookies, which may support relevant advertising or campaign measurement.
  
  

You may control cookies through your browser settings or any cookie-management tool provided on our website. Disabling certain cookies may affect website functionality.

Third-party content embedded in our website may place cookies or collect information under the third party’s own privacy policy.

6. Data Retention

CADVision Systems retains personal data only for as long as reasonably necessary for the purposes for which it was collected, or as required for legal, regulatory, accounting, tax, contractual or legitimate business purposes.

Retention periods may depend on:

• The nature of the information;
• The duration of the customer or business relationship;
• License and subscription requirements;
• Support and project obligations;
• Warranty and contractual periods;
• Legal limitation periods;
• Tax and financial-record requirements;
• Dispute or investigation requirements;
• Security and fraud-prevention considerations.
  
  

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it.

7. Data Security

CADVision Systems applies reasonable administrative, organisational, physical and technical safeguards to protect personal data and confidential information.

These measures may include:

• Access controls and user authentication;
• Role-based access restrictions;
• Password and account-security requirements;
• Endpoint and network protection;
• Secure storage and backup procedures;
• Employee confidentiality obligations;
• Staff awareness and data-protection training;
• Incident-response procedures;
• Secure disposal of records and equipment.
  
  

While we take reasonable steps to protect information, no electronic transmission, remote-access method or storage system can be guaranteed to be completely secure.

You are responsible for protecting passwords, software credentials and other authentication information provided to you.

8. Children and Student

Our general website, products and commercial services are primarily intended for businesses, professionals and educational institutions.

We do not knowingly collect personal data from young children through the general website without appropriate authorization.

Where we conduct student training, certification, educational or workforce-development programmes, personal data may be processed through the relevant educational institution or with the consent of a parent or legal guardian where required.

9. Third-Party Websites and Platforms

Our website may contain links to websites, platforms and services operated by technology principals, business partners, educational institutions, social-media providers or other third parties.

CADVision Systems does not control the privacy or security practices of these third parties. You should review the relevant third-party privacy policy before submitting information to those platforms.

Where you register for or use a third-party software platform, license portal, certification system or cloud service, the third party may separately collect and process your personal data under its own privacy terms.

10. Changes to This Policy

CADVision Systems may update this Privacy and Confidentiality Policy to reflect:

• Changes in our business activities;
• New products, services or technologies;
• Changes to our website or information systems;
• Regulatory or legal developments; or
• Improvements to our privacy and security practices.
  
  

The updated version will be published on our website with a revised “Last updated” date.

Material changes may also be communicated through email, website notices or other appropriate channels.

11. Contact Us

For questions, concerns, complaints or requests concerning your personal data, please contact CADVision Systems through our website contact form or email us at:

Email: [email protected]

Malaysia office:
CADVision Systems Sdn. Bhd.
Unit No. A-7-3A & A-7-5, Block A, Ativo Plaza
No. 1, Jalan PJU 9/1, Damansara Avenue
Bandar Sri Damansara
52200 Kuala Lumpur, Malaysia

Singapore office:
CADVision Systems Pte. Ltd.
31 Kaki Bukit Road 3
#05-09 Techlink, Lobby B
Singapore 417818